We, at Shiva Sahakari Bank Niyamita, Davangere, believe that excellence in customer service is the cornerstone of sustainable growth. The Bank’s Grievance Redressal Policy aims to minimize instances that give rise to customer complaints and to provide an effective review mechanism to ensure fair, transparent, and courteous service at all times.
The Bank endeavours to provide best-in-class banking services to all its customers. However, in the event you feel that our services have fallen short of your expectations at any stage, you may register your feedback, grievance, or suggestions through the structured Grievance Redressal Process outlined below.
In case you have not received the expected level of service from us, please contact your home branch or write to the Branch Manager providing complete details of the complaint, your name and account number or you could reach us on the branch contact numbers.
Alternatively, you could also reach us on our helpline numbers as mentioned in the Contact us tab on our website between 10 am to 6 pm except Sunday and bank holidays, or send us written complain on email support@shivasahakaribankdvg.com, we also have complaint form available under Contact us tab on our website.
If you are not satisfied with the response received from the Branch, you may escalate your grievance to the Nodal Officer of the Bank by quoting the complaint reference number.
The Nodal Officer will examine the matter and respond within 2 working days from the date of receipt of the grievance.
If the resolution provided by the Nodal Officer does not meet your expectations, you may further escalate the grievance to the Principal Nodal Officer
The Nodal Officer will examine the matter and respond within 2 working days from the date of receipt of the grievance.
If you are not satisfied with the resolution provided by the Bank, or if no response is received within the prescribed time, you may approach the Banking Ombudsman appointed by the Reserve Bank of India under the Integrated Ombudsman Scheme.
Complaints can be lodged through any of the following modes:
Additionally, a toll-free Contact Centre – 14448 (available from 9:30 am to 5:15 pm) provides assistance in Hindi, English, and select regional languages for guidance on filing complaints and understanding the grievance redressal mechanism.
This Grievance Redressal Process is in line with the regulatory guidelines issued by the Reserve Bank of India and applicable to all customers of Shiva Sahakari Bank Niyamita, Davangere.
