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info@shivacooperativebankltd.com
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Cyber Fraud Reporting Process
Shiva Sahakari Bank Niyamita, Davangere

If you suspect or experience any cyber fraud, unauthorised transaction, or misuse of your banking credentials, act immediately. Prompt reporting helps prevent further loss and improves the chances of recovery.

Cyber Fraud Reporting Steps
Step 01
Report Immediately
  • Contact your home branch of Shiva Sahakari Bank Niyamita as soon as you notice:
  • 1. Unauthorised debit or transfer
    2. Suspicious login or activity
    3. Loss of ATM/debit card or mobile phone
  • Immediate reporting is crucial, especially for digital transactions.
Step 03
Submit Written Complaint
  • Submit Written Complaint
  • 1. Account Number
    2. Date and Time of Fraud
    3. Transaction reference number
    4. Amount involved
  • Attach supporting documents, if any.
Step 02
Block Access
  • Request the Bank to block your ATM/debit card, Internet Banking, Mobile Banking, or UPI to prevent further misuse.
  • Change your PINs and passwords immediately.
Step 04
Block Access
  • Customers are advised to register a complaint on the Government of India’s Cyber Crime Portal:
  • 1. www.cybercrime.gov.in
  • 2. Cyber Crime Helpline: 1930
  • Early reporting (preferably within the “golden hour”) helps law-enforcement agencies take swift action.
Step 05
Follow Up with the Bank
  • Keep your complaint reference number safely.
  • Cooperate with the Bank and investigating authorities by providing additional information if required.
  • Track updates through your branch.
Important Customer Advisory
  • Shiva Sahakari Bank Niyamita will never ask for your PIN, OTP, CCV or Passwords
  • Do not delay reporting even if the amount involved is small.
  • Always keep your registered mobile number active to receive alerts.
Remember
  • Report early. Prevent loss.
  • Your quick action can stop cyber fraud.